PROVIDING REAL CAREER OPPORTUNITIES BY CONNECTING CUSTOMER SERVICE PROFESSIONALS WITH REMOTE JOBS NATIONWIDE
WHAT TO EXPECT
What Equipment Do I Need?
Laptop or Desktop Computer
An up-to-date windows-based laptop or desktop computer is required; this means it needs to have an operating system that is compatible with the client's software, and while each client may have different needs, at minimum they require an operating system of Windows 11, at least 4GM of RAM, 20 GB of available hard drive space and 60 GB of total hard drive space, processor speed of i3, i5, i7, i9 or higher with Intel, PENTIUM G5400/N6400, XEON E CLASS, CELERON J4000/N5000, AMD RYZEN 3, or ATHLON 3000.
If you have a laptop, the screen needs to be at least 15 inches if you are not connecting it to a monitor. No All-In-One's, Microsoft Surface, Macbooks, or Chrome OS based PC or Chromebooks are accepted. Some Clients have unique needs, so be sure to check the "View Details" button for their specific computer requirements. Dual Monitors are highly recommended, as they will make navigating your visual work a lot easier. A USB-3 Port is also required. See recommended low-cost options.
Comfortable & Quiet Office Space
In this position, a comfortable and quiet space is needed to serve as a dedicated workstation or office. This space can be decorated in any way that you see fit; that could mean a new office chair, desk, pens and sticky notes, a Keurig, desk photos, wall decor, or anything else to create your ideal work environment. Research online can provide you with plenty of ideas for Soundproofing and decorating a home office or workspace. Make sure to keep all receipts, as these purchases may qualify as tax write-offs; as a 1099 contractor, most of what is purchased to execute the job responsibilities can be deducted (i.e., "written-off") from your taxable income. This includes computer & phone equipment/headset, modem, cost of internet services, etc. Consult a CPA for more information and advisement on filing your income tax returns as an independent contractor.
USB Headset
A USB Headset is required for Certification to take calls. Make sure to check the "View Details" button to verity whether the client requires the use of a landline phone or just the USB headset. The majority of our clients use USB headsets. High-quality, inexpensive headsets can be purchased from Amazon or Walmart. The headset needs to have a noise cancellation feature. You will need a USB-3 port on your laptop or PC to accommodate this. See our recommended products page HERE.
Logitech, Plantronics, Microsoft, or similar brands are popular with our Service Partners. Examples:
• Plantronics Blackwire 3320 *buy HERE
• Logitech USB H570e
• Jabra UC VOICE *buy a renewed one HERE
High Speed Internet or Ethernet Cable
A High-Speed Internet connection and an Ethernet Cable is necessary for a proper connection between the Modem and Computer. Use of Wi-Fi to service or access client databases is prohibited. A hard-wired internet connection is required to work for ALL CLIENTS. For computers with no ethernet port, purchase of a USB-to-Ethernet adapter will connect a laptop or desktop to the Internet via an Ethernet cable. A connection speed of at least 10 mbps download and 3 mbps upload speeds are required. Speeds of at least 30 mbps download and 10 mbps upload are recommended.
Software Requirements
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Windows Firewall must be enabled
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Updated Web Browser: Edge, Mozilla Firefox, or Chrome for Windows. Most recent update must be installed in order to maintain the security of your device and your data.
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Windows Security Real-Time Protection MUST be enabled and up to date.
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Other security software may be incompatible and should be avoided.
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Technical support may not be available if your software configuration is not compatible with the Arise® Platform or customer-required servicing software.
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Service Partners and their agents are responsible for maintaining the security and reliability of their equipment
Landline Telephone
A hard-wired telephone and headset may be required for servicing on some programs, review the Program Announcement for details. Examples:
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AGPtek Call Center Dialpad ($35 / buy HERE)
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Plantronics S12 ($55/Amazon)
Working As An Independent Contractor (1099)
1
What is a 1099 Independent Contractor?
A 1099 is a tax form used in the
United States to report income
received from sources other than an employer. It is typically used by
Independent Contractors, Freelancers, and Self-Employed
individuals to report income earned from their work.
2
What Does that Mean
to Me?
As an Independent Contractor,
you are not an employee of the
client, which means you have
more control over your work
schedule and how you complete
your tasks. You will generally be
responsible for paying your own
taxes and providing your own
equipment and supplies, so you'll e free to choose the projects & schedule that work best for you.
3
What Are the Benefits
to Me?
Some of the benefits include
freedom to work on your own terms, working from wherever you want, and more! No more paying for gas, parking & transportation. No need for a professional wardrobe. No more expensive breakfast & lunch purchases. The amount of money you'll save by working from home is significant.
Pay Information
7 Steps towards Certification
After completing these steps, you'll have been trained by some of the most influential professionals within that company. Once certified, you will gain access to schedule your own shifts and plan your own income.
BE SURE TO JOIN YOUR TRAINING EARLY TO BE ON-TIME, AND TAKE NOTES!!!
1
Read, Listen, and Watch
READ EVERYTHING!!!
Be sure that you carefully read, listen to, and watch all information within the guides that are sent to you via email.
2
Learn Your Portal &
Dashboard
GET ACQUAINTED!!!
Explore your virtual work base. Find helpful tools along your journey
3
PC Check
Make sure to do a general "PC Check," to ensure that your CPU meets the
minimum system requirements.
4
Review OAs
Frequently check the "Opportunity Announcement" section, hit the "View Details" button of each program available, and read through all information and requirements for each client.
5
Invest in Your Home Office or Workstation
It's recommended that you work towards investing in your WFH office,
as soon as possible. We provide RECOMMENDATIONS for personal Equipment and Accessories, so be sure to check our "Investing In Your WFH Office" page.
6
Enrollment
Enroll in a program ONLY AFTER you have:
1) Set up your office or WFH station,
2) PASSED your general PC CHECK,
3) reviewed the information and the ADDITIONAL REQUIREMENTS of your preferred client, and
4) are fully confident that you are READY & AVAILABLE FOR TRAINING.
7
Once You are Enrolled
PASS EQUIPMENT REQUIREMENTS
COMPLETE ASSESSMENT
PASS BACKGROUND CHECK & PAY DEPOSIT